Refund policy
Refund & Return Policy
Last updated: October 26, 2026
Thank you for ordering from Veronne Pets, a brand of Koncherto Global LLC ("Veronne", "we", "us"). We want you and your dog to be happy with your order. If something isn't right, here is how refunds, returns and cancellations work.
1. The 90-day fresh breath promise
Use Fresh Breath Drops daily for up to 90 days from delivery. If you don't notice fresher breath, email us within 90 days of delivery with your order number, and we'll refund the price you paid for the drops. There's no need to send the bottle back.
The promise is limited to one refund per household.
2. Free gifts
The Travel Water Bowl and the Dental Chew Toy that come with our bundles are free gifts. They're yours to keep, also if you get a refund.
3. How to ask for a refund
- Email support@veronne.shop with your order number.
- We answer within one business day, Monday to Friday.
- No return shipping, no restocking fee and no forms to fill.
4. Damaged, wrong or missing items
If a bottle arrives broken, you got the wrong item, or your package doesn't show up, email us a photo or your order number within 30 days of the expected delivery date. We'll send a replacement or refund you, your choice, at no cost to you.
5. Changes and cancellations
Need to change your address or cancel? Email us within 12 hours of ordering and we'll do our best to update or cancel the order before it ships. Once an order has shipped it can't be cancelled, but you're still covered by the 90-day promise.
6. Getting your money back
Refunds go back to the payment method used for the order, within 7 business days of approval. When the amount shows on your statement depends on your bank or card issuer, and in most cases it takes up to 10 business days.
7. Your rights under the law
This policy adds to the rights you have under the consumer protection laws of your state and does not limit them. If anything in this policy conflicts with the law, the law wins.
Questions or a refund request: support@veronne.shop